Returns & Exchanges

At VAS Audio Germany, we stand by the precision of our electronic components and offer a 30-day return window for all unused items in their original packaging. Whether you are unsatisfied with a product or received an incorrect item, our streamlined process ensures a swift resolution.

Return Process

• 1.
  Initiate Request

  Contact our support team via the online portal or email with your order number and the specific audio components you wish to return.

• 2.
  Secure Packaging

  Place the items in their original anti-static bags and protective boxing to prevent damage during transit, ensuring all manuals and accessories are included.

• 3.
  Shipping

  Affix the provided return shipping label to your package and drop it off at any authorized DHL or UPS carrier location within Germany.

• 4.
  Inspection & Refund

  Once our technicians verify the hardware's condition at our Berlin facility, your refund will be processed to your original payment method within 5-7 business days.